Comments on: I Am Starting To Hate Blockbuster Online

By: Dale

Dale — Tue, 31 Mar 2009 10:11:44 +0000

Two years ago we got unlimited rentals and in store exchanges per month (three out at a time) for $14.95. Then that was cut back to two DVDs out at a time with a limited number of in store exchanges. Then the price went up. Then only three in store exchanges and it takes almost a WEEK to get a new movie in our mailbox. Now the three in store exchanges count as part of our queue, so if we have an in store exchange in hand, they won’t ship a DVD from your online queue. We complained online (the kids in the store can’t help it) but it just goes into a black hole.

By: Aaron

Aaron — Fri, 19 Dec 2008 22:52:42 +0000

I feel you Bill C – price increases, cutbacks in free rentals, delayed shipments – and, at least for me, sending me stuff out of order on my queue even if No. 1 is availble. Seriously, skipping 5 seasons of a T.V. show that lists as “avaible” to send me some random thing farther down on my list? Half the time its a crap shoot, irregardless if something is “available” or not.

By: Loree L

Loree L — Sun, 07 Dec 2008 13:44:21 +0000

after a long time not getting online or store rentals I thought I would give the store one more chance. I rented 2 Two movies I could not believe what they charged me. $5.25 a movie, I asked the clerk why they were charging so much her reply was BECAUSE YOU ALL ARE PAYING IT. Needless to say I did not and will not get movies from blockbusters. In this economy I would rather put that amount in my gas tank.

By: Bill C

Bill C — Tue, 22 Jul 2008 20:17:11 +0000

It’s only gotten worse. After the price increases and cutbacks in the free rentals, now they’ve gone to delaying shipments with the company BS when you complain. Too bad, it was once a great service and I understand they need to make a profit but to abuse your customers is just plain disrespectful. I’m back to Netflix.

By: geno wilcher

geno wilcher — Fri, 04 Jul 2008 21:15:27 +0000

I am also upset with blockbuster too. When i went to rent two movies yesterday from one of thier stores, they told me the movies in the middle (older movies) were $3.99 same as the new releases on the wall. That is a crying shame, they have truly lost me as a customer as for as renting any from them from my bill fold anymore, i am a reward member and the only thing i see myself doing now is redeming my 1 free movie rental one month, and one movie from the wall rented and one and the movie in the movie free , this i am entiled too being a reward member after my reward membership expires , i am permantely through with blockbuster…………

By: Wayne

Wayne — Tue, 01 Jul 2008 14:57:31 +0000

I encountered the same problem with the price hike. I then checked with other co-workers and found out that none of their accounts had gone up in monthly fees. I then called the online service center and was told that the corporate office has raised prices, that’s all that was told to the employees, and there are no details. I really believe I was targeted because I used the store/mail service at least twice a week. To date my co-workers accounts have not gone up. I tried the 5 movies a month in store rental and it hasn’t worked for me.

By: Molly

Molly — Thu, 22 May 2008 15:09:16 +0000

I hate Blockbuster as well! I have been a Netflix member for over 5 years and have had almost no problems. Most DVD’s arrive withing 2 days and I think the prices are great! It certainly makes my life easier as I am a huge movie fan and the selection can’t be beat! You may want to try them again if you are really done with Blockbuster. I know I am very happy with the level of service!